A: Yes. You have 30 days from the date your Refill Station is placed to request a return, and no more than 90 days from delivery — whichever comes first.

If you arranged your own plumber, we'll need proof of the placement date: a dated receipt or invoice from whoever did the work. If you used White Glove Placement, we already have that date on file. Without proof of the placement date, the return window is calculated from the date of delivery.

The two windows work together. The 30 days gives you a full month of actually using it, and the 90-day limit keeps the clock from staying open indefinitely if placement gets delayed. If your Refill Station is placed on day 75, your window closes on day 90 rather than day 105.

To start a return, email support@drinkflowater.com.

Two costs to know upfront: a $500 restocking fee is deducted from your refund, and removal and return shipping are at your expense (expect around $1,300). Your Refill Station needs to come back undamaged and fully functional, and we may inspect it before issuing the refund. Once it's been removed, your refund is issued within 30 business days.

Keep the packaging. Return shipping is the cost you have most control over. Shipped back in its original packaging, inserts and protective materials, your Refill Station travels in packaging built for it. Without them, we have to source replacement packaging for a unit this size and weight, and the cost climbs — expect around $1,300.

Your Refill Station needs to come back undamaged and fully functional, and we may inspect it before issuing the refund. Once it's been removed, your refund is issued within 30 business days.