A: No, it's optional — but if you're in a service area, we recommend it. A certified FloWater technician connects your water line, drain and power, tests the system, and takes the packaging with them. The fee covers the placement and the technician's time.

One thing to sort before they arrive: the spot needs to be clear. Our technicians don't move or remove other appliances or equipment, so anything in the way — shelving, a spare fridge, stored boxes — has to be moved before the appointment.

If you're outside the service area, a placement guide ships with your FloWater Essential. You'll arrange your own licensed plumber and cover that cost.

Your technician will leave the packaging with you. A return has to ship in the original crate, so it's worth keeping until you're settled.

Either way, this is a plumbing job rather than an appliance you unbox and plug in.