Troubleshooting FAQ

• My Refill Station isn't dispensing and says "Purifying More FloWater". What gives?
• Cleaning the rear in-line drain screen filter (5-10 minutes)
• Cleaning the bottle catchment area, mesh and tray (1-2 minutes)
• My Refill Station isn't draining, what now?

Technical FAQ

• Can I change the filters in my Refill Station myself?
• My filter message won't go away after the filter change was completed.
• How much does it cost to have the filters in my Refill Station(s) replaced?
• What happens if I don’t have the filters changed in my Refill Station when required?
• How often do I need the filters changed on my Refill Station?
• What should I do if my Refill Station hasn't been used for a prolonged period of time?

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