Outside of annual filter changes, minimal upkeep and preventative maintenance is needed to keep your FloWater Refill Station working properly. If there’s ever a service need, you can contact FloWater Support here, and a member of our team will help you resolve the issue. If a technician is needed, we will have a certified FloWater technician on-site within 1 business day in most instances. When it’s time for a filter change (link to filter change process here), the Refill Station will notify you via the LCD screen! Most of our customers simply wipe the front panels down at the end of each week.