Your agreement covers repairs from normal use. Some service visits aren't covered, for example:
- Clearing a drain clogged by drinks, shakes or anything other than water
- Damage to the Refill Station
- Repairs needed because filters weren't changed on time
- A missed appointment or one cancelled with less than 48 hours' notice, which carries a one-hour minimum labor charge
If you think a visit was charged by mistake, email AR@drinkflowater.com with the invoice number.